"In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail".
Identity and address of the Controller
The Controller of the personal information you provide is the Instituto Tecnológico y de Estudios Superiores de Monterrey (hereinafter “ITESM”), domiciled at the address Av. Eugenio Garza Sada Sur No. 2501, Colonia Tecnológico, Monterrey, Nuevo León, México, C.P. 64849.
Personal data and personal sensitive data processed by ITESM
In order to comply with the purposes of processing indicated in this Privacy Notice, it is necessary for ITESM to process the following categories of personal data:
- Identification data, including your image and voice;
- Contact data;
- Location data;
- Authentication data;
- Employment data;
- Academic data;
- Data related to the performance of social service activities
ITESM does not intend to collect or process sensitive personal data within the scope of the purposes set forth in this Privacy Notice. However, in exceptional cases, such data may be processed when voluntarily provided by the data subject in order to justify personal circumstances related to their participation in the program, such as absences due to health reasons, requests for accommodations based on medical conditions or disabilities, or when communicating reasons that result in withdrawal from the program.
Primary purposes
ITESM will process your personal data for the following primary purposes:
- Verify your identity, academic profile, and compliance with the necessary requirements to participate in the Social Service Program, in accordance with the agreement signed with your university.
- Manage your enrollment, progress, and completion within the Social Service Program at our institution, including the fulfillment of assigned goals, activities, tasks, and deliverables; as well as document your progress for internal evaluation purposes and decision-making related to the current program or future calls.
- Generate reports, certificates, and other documentation required for the accreditation of the Social Service with your university or for internal administrative purposes, as well as comply with requirements arising from the collaboration agreement, applicable legislation, or from competent authorities in the exercise of their legal powers.
- Document the development of activities, monitor compliance with institutional rules, prevent risk situations, and address potential concerns related to conduct or language used.
We inform you that the refusal to process your data for the above-mentioned primary purposes would imply the impossibility to comply with the legal relationship with you and allow, as appropriate, your participation in the applicable activities or events.
Secondary purposes
If you consent, we will use your personal data for the following secondary purposes:
- To use the information generated during the program in an aggregated and anonymized manner for statistical, analytical, and continuous improvement purposes related to our Institutional Social Service Programs.
- To maintain communication after the conclusion of the Social Service Program in order to invite you to participate in future activities, projects, calls, or collaborations organized by our Institution, when your profile and experience are relevant.
If you do not want ITESM to process your personal data for any of the purposes described in this section, please send an email to datospersonales@itesm.mx. You may change your option at any time, following the procedure, requirements and deadlines for the exercise of your ARCO Rights and/or revocation of consent on our website: https://tec.mx/es/derechos-arco-yo-revocacion-del-consentimiento.
It is important that you keep in mind that, in case of granting your consent, it will remain valid even when the legal relationship between you and ITESM has ended, which means that ITESM may continue to process your personal data necessary to fulfill these secondary purposes.
Data Transfers
Based on the provisions of article 37 of the LFPDPPP, ITESM may transfer your personal data without requiring your consent in the following cases:
- To controlling companies, subsidiaries or affiliates under common control of the responsible party (ITESM), or to a parent company or any company of the same group of the Controller party that operates under the same internal processes and policies;
- Competent authorities in the cases foreseen by the applicable regulations, in the event that we receive a mandatory requirement.
- When it is necessary for the maintenance or fulfillment of the legal relationship between you and ITESM, such as the case of individuals or legal entities, national or international, with which we have entered into binding legal agreements:
ARCO rights and/or revocation of consent
You or your legal representative can exercise any of your rights of access, rectification, cancellation or opposition (hereinafter “ARCO rights”), and revoke your consent for the processing of your personal data by sending an email and following the procedures, requirements and deadlines for the exercise of your ARCO rights and/or revocation of consent of our website https://tec.mx/en/arco-rights-andor-revocation-consent.
It is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that due to some legal obligation we were required to continue processing your personal data.
Limitation and / or Disclosure of your Personal Data
You may limit the use or disclosure of your personal data in events or activities that are carried out through digital tools and platforms, by not activating the camera, not using your personal image in the account with which you connect and/or not registering with your profile (it will depend on the platform used to carry out the event or activity).
In e-mail communications, by subscribing to the unsubscribe list, when it is available in the communication itself.
In all other cases, you may limit the use or disclosure of your personal information by email us your request to: datospersonales@itesm.mx.
The requirements for proving your identity, as well as the procedure for dealing with your request, will be governed by the same criteria indicated on our website: https://tec.mx/es/derechos-arco-yo-revocacion-del-consentimiento. If applicable, you will be registered on ITESM's own exclusion list.
Use of Cookies
ITESM uses several technologies to improve the efficiency of the Platform including your experience when navigating the site. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that can be used later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience.
We remind you that you can deactivate, disable or adjust the use of cookies and other technologies by following the procedures of the internet browser you use.
- Select the "settings" or tools option, according to your browser.
- Select the option to disable cookies.
- This process will not only disable cookies from our Platform, but from your entire browser.
The personal data that can be obtained through the use of these technologies are as follows: Identifiers, user names and passwords for a session; region in which you are; type of browser; type of operating system; date and time of the start and end of a session; web pages visited; searches carried out and advertising reviewed. These technologies may be disabled by following the procedures of the internet browser you are using.
ITESM Personal Data Department
It is important to inform you that ITESM has a Personal Data Department which, as part of its functions, is responsible to attend any questions you may have regarding the use of your information. Likewise, the Personal Data Department will follow up on any complaint or claim you may have related to the treatment of your personal information.
You may contact the ITESM Personal Data Department by sending an e-mail to the following address: datospersonales@itesm.mx.
INAI
If deemed necessary, please be informed that you the right to contact the Unidad de Protección de Datos Personales (Personal Dara Protection Unit) of the Secretaría Anticorrupción y Buen Gobierno (Secretariat for Anti-Corruption and Good Governance) to assert any concerns or disagreement related to the processing of your personal data by ITESM.
Changes to this Privacy Notice
ITESM reserves the right to modify or update this Privacy Notice whenever it deems necessary, in accordance with applicable legal provisions, changes to its internal policies, or new requirements related to the provision of its services. In the event of changes, ITESM will update the content of this Privacy Notice directly on its official website: https://www.tec.mx/en/privacy-notice-social-service-students, indicating the date of the latest version. We recommend that you periodically review this page to stay informed about any possible modifications.
Last update: June 2025
