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Policies for refunds
Refunds based on the payment method
Payments made by bank card

A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.

Payments made through bank slip, OXXO, or SPEI

A refund is processed via bank transfer.

 

Refund requirements
Tuition Payment
  • If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.
Refund at a National Bank
  • Have a credit balance (negative sign) in your account statement.
  • Official identification of the beneficiary (INE or passport for foreigners).
  • Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
  • Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).
Refund at an International Bank
  • Have a credit balance (negative sign) in your account statement.
  • Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
  • Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).