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Preguntas Frecuentes

Frequently Asked Questions

ADMISSION

ADMISSION APPLICATIONexpand_more
When I begin my application process two options are shown: “by academic program” and “by campus”. What’s the difference?

The only difference is that you have the choice to begin by either selecting the campus or the program you’re interested in, but the information that will be shown is the same, regardless of the option you choose.

If I still don’t know on which campus I’m going to study, can I select any campus and carry on with my online admission process?

Yes, we recommend selecting a first choice for campus and, afterwards, make the change in the same ADMISSION PROCESS page.

I can’t choose the academic program I want to study.

To choose the academic program, you must click the name of the desired program and then move the bar on the lower right side of the screen downwards to click on the “Save” button that appears in the lower part of the box.

In the “addresses and phone numbers” and/or “previous studies” section, I can’t find the name of my neighborhood, what can I do?

If you can’t find the name of your neighborhood, you have to choose the option “Undefined” from the list and you will be shown automatically other fields to enter the information of your neighborhood, or, make some specification, such as no number, no name, among others.

When I want to select the person responsible for the tuition payment I get a message telling me I have to enter his/her RFC(Taxpayer ID Code).

This is necessary. In order to select a person as the responsible for tuition payment you must enter the RFC. Otherwise, the system won’t allow you to save the information. You can consult the RFC in the following page: HTTP://WWW.CONSISA.COM.MX/RFC.

An “x” appears in the “related people” section and I have already filled out all the information.

Make sure of having filled out all the fields marked as mandatory (*). Once you’re sure, click the “save” and “save all” buttons.

Tip: In each section where you’re asked to enter the address of related people there’s a button that allows you to copy the information that you entered as your local or permanent address. If any of the addresses is the same as the one of the related people, you can copy it by clicking the “copy” button.

I can’t remember the exact dates in which I started and finished middle school and/or high school, as well as the cumulative GPA I’m asked in the “previous studies” section. What can I do about it?

You can choose approximate dates and/or the closest average to the real one to move forward with the application. However, it is important that this section is updated as soon as possible with precise information.

I have completed all the sections in the “Check your application”. How can I send the application and continue my admission process?

Follow these easy steps:

a) Click on the “Admission application” icon (upper side)
b) Find the “Check your application” option
c) Click on “Send”
d) Accept terms and conditions (checking the box in the lower side)
e) Click on the “Send application” button

 

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ONLINE ADMISSION PROCESSexpand_more
How do I begin my online admission process?

Enter the ADMISSION PROCESS site to begin. If you have any doubt, you can schedule an online appointment with an advisor HERE.

If I had already started my admission process, how can I know its status?

You can contact your admissions advisor, who will give you more information.

Do I have to go to campus?

No, the process is completely online.

When will I take my Academic Aptitude Test?

The Aptitude Tests are completely online now. We invite you to verify the status with your admissions advisor to know if you must take it.

How can I take my Online Aptitude Test?

You will receive an email to schedule the date and another with the instructions to take it.

Are there any workshops for the Online Aptitude Test?

Currently, there aren't any workshops for the Online Aptitude Test. However, you can use Prueba T, an online simulator, to practice.

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DOCUMENTSexpand_more
I cannot upload my birth certificate in the “Documents” section, what do I have to do?

Take into account the following recommendations:

 

  • Select “birth certificate” in the type of document section, click the “Choose file” button and look for the file in your computer. Afterwards click the “Send document” button.
  • The file size must be smaller than 2 MB. Allowed file formats include pdf, jpeg and jpg.
  • The name of the file must be short, for example: birth, birth1.
  • Make sure you have a good internet connection. It is preferable if you connect to a domestic network.
  • Use Google Chrome or Mozilla Firefox web browsers.
  • The only file that is attached in this section is the birth certificate.
  • Once the certificate has been received, it will be reviewed in at most 24 hours. In case the certificate hasn’t been approved, you will receive an email informing you the reasons why the certificate was rejected, so a new file which complies with the requirements is uploaded.

 

My birth certificate wasn’t approved. What must I do?

You have to check the email that was sent to the account you registered in the admission process page, which will explain the steps to follow. In case of not receiving this email, you can request this information through our online chat or by sending an email to  ADMISIONES@SERVICIOS.ITESM.MX.

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ADMISSION PROCESS FEEexpand_more
I cannot make the admission process fee payment because pop-up windows are blocked. What can I do?

In order to make your payment you must allow pop-up windows. In the following tutorial videos, you can learn the steps to do it:
DISABLE POP-UP BLOCKING IN GOOGLE CHROME
DISABLE POP-UP BLOCKING IN FIREFOX

I wish to make the admission process fee payment with a credit card, what steps do I have to follow?

a) Enter to the ONLINE ADMISSION APPLICATION with your username and password.

b) Enter the tab “admission process fee”.

c) Click the “make your payment” button.

d) Select the “credit card” payment method.

e) In promotion, select “Visa or MasterCard”.

f) Make click on the “make payment” button > accept terms and conditions > click on “continue”

g) Enter the card’s information and click the “next” button.

h) Your payment will be processed in 24 business hours.
It is important that these steps are made in a computer connected to a domestic network and using Google Chrome or Mozilla Firefox. It is not recommended to do it in smartphones, tablets, Internet Explorer or Safari browsers or from business networks.

I wish to print my payment slip for the “admission process fee”. What steps do I have to follow?

a) Enter to the ONLINE ADMISSION APPLICATION with your username and password.

b) Enter the tab “admission process fee”.

c) Click the “make your payment” button.

d) Select the “national deposit slip” form of payment and print it.
Once the payment has been made, it will be processed in 24 payment hours.
It is important that these steps are made in a computer connected to a domestic network and using Google Chrome or Mozilla Firefox. It is not recommended to do it in smartphones, tablets, Internet Explorer or Safari browsers or from business networks.

 

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ACADEMIC APTITUDE TEST (PAA)expand_more
If my birth certificate was approved, how can I schedule the workshop and PAA?

In order to schedule the workshop and afterwards the PAA, follow these easy steps:

a) Enter to the ONLINE ADMISSION APPLICATION with your username and password.

b) Click the “Academic Aptitude Test” tab.

c) Select the “all available” option.

d) In the “type of test/workshop” field, select the option you want to schedule first.

e) Finally, click on the “search” option and the available dates will be shown, choose the best for you.

You can also follows the steps provided by the following tutorial video: SCHEDULE ACADEMIC APTITUDE TEST AND WORKSHOPS.
Note: We recommend using the Chrome or Firefox browsers.

If I wish to take the PAA in another campus, how can I do it?

To schedule the workshop and/or PAA in your preferred campus, you must follow these steps:

a) Enter to the ONLINE ADMISSION APPLICATION with your username and password.

b) Click the “Academic Aptitude Test” tab.

c) Select the “all available” option.

d) In the “type of test/workshop” field, select the option you want to schedule first.

e) Select the “take in other campus” option, click “yes” and choose your preferred campus.

f) Finally, click on the “search” option and the available dates will be shown, choose the best for you.

I have already scheduled my PAA and/or workshop, where can I print my pass?

You can only print the passes if you scheduled the PAA and/or workshop within the admission application. To print them, follow these steps:

a) Enter to the ONLINE ADMISSION APPLICATION with your username and password.

b) Click the “Academic Aptitude Test” tab.

c) Select the “Check results and registered tests” (only will be active if you have already scheduled an exam or workshop)

d) Click the “print exam pass” option.

I wish to cancel my scheduled PAA and select a new date, what do I have to do?

a) Enter to the ONLINE ADMISSION APPLICATION with your username and password.

b) Click on the “PAA” button and afterwards, on the “Check registered exams” button.

c) Select the “cancel registration” option and automatically afterward you’ll be able to schedule the test as you did the first time.

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ESSAY AND RESUMÉexpand_more
I am writing my essay and resumé, but I wish to complete them later, can I save my progress so far?

Yes, you only have to click the “Save” button in the bottom side of the screen.

I finished my resumé and essay but I can’t find the “send” button.

If you’re done with these documents, you must activate the “I certify that…” button and afterwards click the “Send” button.

Once it is saved, the icon will change its color, indicating that the information has been sent and will be reviewed.

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CHANGE OF CAMPUS OR ACADEMIC PROGRAMexpand_more
Once I have been admitted, if I want to change the academic program I chose, what can I do?

Once you have been admitted to Tecnológico de Monterrey, you can request a change of program as long as you meet the admission requirements to the new program and there are available places. To make this change, you need to contact the Admission Departments of the campus where you’re making the process.

Once admitted, if I need to make a campus change, can I do it?

Once you have been admitted to Tecnológico de Monterrey, you can choose any of our campuses to study, as long as there are available places.

  • Enter to thel ADMITTED portal
  • Select the PIN transference service
  • Fill out the requested information
If I requested admission to an academic program with additional admission requirements and I am not accepted, can I request admission to a program without additional requirements for the same period?

It is possible, once you have made the academic program change request at the Admissions Department of your campus, the Admissions Committee will review your information again and make a new decision.

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TUITION ADVANCE PAYMENTexpand_more
In what cases can I request the return of the advance payment?

If you decide not to attend Tecnológico de Monterrey you can request the return of the advance payment. It is important to consider that this return does not include the cost of the Tuition Payment Insurance that you covered with this payment. Please check with your campus the requirements and return policies, which depend on the date on which you make the return request.

If I have a Education Investment Plan (PIE), do I have to make the tuition advance payment?

No, if you have a PIE you don’t have to make the payment, you only need to confirm your enrollment to the campus of your choice.

Can I pay other semesters in advance?

Yes, with the Education Investment Plan you can buy tuition certificates for the next semester. You can find more information at the PIE website.

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SOCIOECONOMIC SCHOLARSHIP

SOCIOECONOMIC SCHOLARSHIP APPLICATION REQUIREMENTSexpand_more
What are the requirements for applying for the socioeconomic scholarship?

Economic need
85/100 cumulative GPA
Academic Aptitude Test (PAA): 1,320 points (doesn’t apply to current students and students who come from PrepaTec)
Note: Foreign students can only apply for the scholarship and the max percentage is 40%.

SOCIOECONOMIC SCHOLARSHIP

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APPLICANT’S INFORMATIONexpand_more
What happens if I have already taken some classes at Tecnológico de Monterrey and within the “Applicant’s information” section my personal data is not up to date?

You can update your information from the Mi Tec  Click on “my information” > “personal information” > “Addresses, phone numbers, emails” > “continue” and finally “add”.

These changes will appear after five business days. In case this doesn’t happen, please contact the Admissions Department or the School Services Department. If you also wish to update family information you will have to contact them as well.

What can I do if I detect an error in my personal and/or family information within the application and I am in the middle of my admission process?

If you wish to make a change to the personal and/or family information section, you can do it from your ADMISSION APPLICATION 
In this TUTORIAL VIDEO you can follow each step to make the changes. It is important to send the application so the change appear in your scholarship application.

 

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FAMILY SITUATIONexpand_more
What does it mean that one of my family members is a contributor to the family income?

It refers to the person(s) that receives an income and contributes to the family expenses.

What’s the difference between the main contributor and the secondary contributor?

“Main contributor” refers to the person who is the main responsible regarding the expenses. The secondary only contributes in certain areas.

Do my contributors to the family expenses have to live in the same address?

No.

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SOCIOECONOMIC INFORMATIONexpand_more
If I haven’t defined the timeframe of the economic circumstance that affects my family, what can I do?

It is recommended that you classify it as soon as possible. For example: four month (up to a semester); three years (four to six months) or five years (ten or more semesters).

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FINANCIAL SITUATIONexpand_more
What is a financial liability?

It refers to the debts and expenses that are generated against (for example: personal loan, payroll, savings account).

What is the Education Investment Plan (PIE)?

It is an alternative created by Tecnológico de Monterrey which consists in the acquisition of tuition certificates at current prices for future use, for high school, undergraduate and graduate programs at Tecnológico de Monterrey.  HTTP://PIE.ITESM.MX/QUE-ES-PIE

What is an education insurance?

It refers to an investment fund that is established between a person and the insurance company with the goal of covering any future education expenses (SEGUBECA). This is different from the death insurance that you purchase at Tecnológico de Monterrey.

What is a financial asset?

Goods, incomes, payments in your favor, etc. (i.e. savings account, investment accounts, checks, shares, bonds, among others).

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INCOMEexpand_more
How can I calculate the “monthly gross salary”?

It refers to the earned salary before taxes.

How can I calculate the “monthly net salary”?

It refers to the earned salary after taxes. The application form makes this calculation automatically taking into account the amounts registered in the income section.

If I earn income from “own business”, what are “dividends”?

It is the economic right par excellence granted to the partners or shareholders of a company. That is, it represents the part of the profits obtained by a company that are used to remunerate shareholders for their contributions to the company's capital.

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EXPENSESexpand_more
In the expenses section, what does “tuition contribution” means?

It is the amount of money your family is willing to pay for the tuition. The percentage is automatically calculated and represents the total contribution based on the annual income.

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CONFIRMATION AND SENDINGexpand_more
If I have filled out the “Financial Support Application” form but I cannot see the documents I must provide, what can I do?

You must verify that you have clicked the “save” button in each section, including “applicant’s information”.

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REASON OF SUPPORT LETTERexpand_more
If I haven’t completed my letter within the application, can I save my advance up to that point?

Yes, you only have to click the “save” button on the lower part of the screen so you can continue writing it at a later time.

If I’m done with the letter, how can I know if it was successfully saved?

If you’re done with the letter, you must check the box “I certify that the letter…” box and then click the “save” button. The icon will change colors and will indicate that it will be reviewed in 24 business hours.

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DOCUMENTSexpand_more
If I have already entered the “payroll income”, how many payroll receipts must I upload?

You must upload the contributor’s receipts from the two previous months. This is:

  • Weekly pay (8 receipts)
  • Biweekly pay (4 receipts)
  • Monthly pay (2 receipts)
  • Pay every ten day (6 receipts)

For end-of-the-year bonus receipts, you must upload one that is not older than 12 months.

If I receive a pension income, how many receipts must I upload?

You will have to upload the receipts from the two most recent months not older than six months.

Within the "documents" section of my "Financial Support Application" I'm asked for the "most recent yearly or monthly tax declaration". What does this document must have?
If I receive interest income, what documents must I upload?

You must upload the bank statements of the interests generated during the last two months.

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FINANCIAL SUPPORT PROCESS FEEexpand_more
I can’t pay the fee because pop-up windows are disabled. What can I do?

In order to make the payment you must enable pop-up windows.

I wish to pay the fee with a credit card. What steps do I have to follow?

1) Enter the FINANCIAL SUPPORT portal with your username and password.

2) Click the “make your payment” button.

3) Select the “credit card” payment method.

4) In promotion, select “Visa or MasterCard”.

5) Make click on the “make payment” button > accept terms and conditions > click on “continue”

6) Enter the card’s information and click the “next” button.

7) Your payment will be processed in 24 business hours.

 

If we are two or more siblings, how can we make a single payment for the same period?

1) Enter the FINANCIAL SUPPORT portal with your username and password.

2) Select the “financial support process fee” tab

3) Click the “Yes” option to the question “Do you wish that your payment or the payment made by another applicant be considered a family payment?

4) Fill out the information with your siblings’ information, accept the terms and conditions and click the “send” button.

Afterwards, the appropriate area will validate the information and notify you via email.

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CREDIT BUREAUexpand_more
Who must sign the Credit Bureau authorization letters?

Every contributor to the family income you’ve registered in your application (each in separate forms)

Can the letters be filled in a computer?

Yes, you can do it by hand or electronically using the editable form you’ll be able to download. It is important to sign the letter by hand, even if it was filled out in a computer.

Can I send the letters using another package delivery service?

It is possible, but you’d have to pay for it. It is important to make sure the addressee’s information is the one provided in the instructions to fill the letter, otherwise the documents won’t be processed as it won’t reach its destination.

Can I deliver the letters directly to a Tecnológico de Monterrey campus?

Yes, you can deliver the filled and signed letters to the closest Tecnológico de Monterrey campus (which isn’t necessarily the one you’re applying to).

If my contributors don’t have a credit history, are the letters necessary?

It is mandatory that all the required formats are filled and signed by all the contributors to the family income, regardless of their credit history.

Is it necessary that the address of the official IDs is the same as the one put in the authorization letter?

The address doesn’t have to be the same, but the authorization letter must have the current address of the contributor. Important: remember that the official ID sent must be a current one.

If I sent my letter using the offered package delivery service, how can I know when my parcel arrives at its destination?

After you deliver it, you can track the status of your parcel through the official website of the company.

If i sent my letter through the package delivery service, how long will it take for the “Credit bureau” requisite to be shown as complete?

Once the parcel reaches our offices, the process will begin on the next business day and you will get an answer in no more than 72 business hours.

If I delivered my letter to a campus, how long will it take for the “Credit bureau” requisite to be shown as complete?

Once the campus has received and validated your letters, the requirement will appear as complete once we have reviewed it, which will take no longer than 72 business hours.

If my contributors are foreign nationals and their address is located outside of Mexico, what do I have to do?

In this cases we ask you to contact us to help you with more information at this LINK (online help)

Do I have to pay to send the letters?

The financial support fee covers this cost, as long as you do it using the offered package service delivery, otherwise you’ll have to pay for it.

I received an email telling me the letters were rejected, what do I have to do?

If you received a feedback email:

  • Carefully read what you’re being requested and fill out a new form with the missing information.
  • Only send the forms of the contributor whose documents had a mistake or something missing following the same steps as the first time you sent it.
  • If you have any doubts, please  CONTACT US (online help).
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Campus

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