Refunds
Policies for refunds
- Refund requests can only be made for credit balances indicated on the account statement. It is important to note that there are specific guidelines for refunds related to certain items, such as: TEC Educational Investment Certificates (IETEC) and Reservation Fees.
- Refund requests will not be accepted if there are any overdue balances.
- The maximum period to request a refund is one year from the completion or cancellation of the service. If the request is not made within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
- Admitted students who decide not to enroll at Tecnológico de Monterrey may request a refund of the Reservation Fee within 15 days following the payment. If the reservation payment is made within 15 days prior to the start date of the semester for which admission is requested, the refund can be requested up to one business day before this date.
If the refund is not requested within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
- In the case of partial withdrawal from courses or total withdrawal from the semester, the amount for insurance and/or coverage will not be refundable.
Refunds based on the payment method
- Payments made by bank card
A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
- Payments made through bank slip, OXXO, or SPEI
A refund is processed via bank transfer.
Refund requirements
- Tuition Payment
- If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.
- Refund at a National Bank
- Have a credit balance (negative sign) in your account statement.
- Official identification of the beneficiary (INE or passport for foreigners).
- Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
- Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).
- Refund at an International Bank
- Have a credit balance (negative sign) in your account statement.
- Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
- Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).