Refunds

Policies and requirements for refunds processing

Policies for refunds

Refund requests can only be made for credit balances indicated on the account statement. It is important to note that there are specific guidelines for refunds related to certain items, such as: TEC Educational Investment Certificates (IETEC) and Reservation Fees.
Refund requests will not be accepted if there are any overdue balances.
The maximum period to request a refund is two years from the end of the student's last academic term. If the request is not made within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
Admitted students who decide not to enroll at Tecnológico de Monterrey may request a refund of the Reservation Fee within 15 days following the payment. If the reservation payment is made within 15 days prior to the start date of the semester for which admission is requested, the refund can be requested up to one business day before this date.

If the refund is not requested within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.

In the case of partial withdrawal from courses or total withdrawal from the semester, the amount for insurance and/or coverage will not be refundable.
Foreign Currency Refund Policy: In the event that a student requests a refund for a payment made in foreign currency, the following will apply:
- If the refund is made to an account in the same currency in which the payment was originally made (USD/EUR), the refund will be processed using the exchange rate in effect on the day of the refund transaction and will be paid in that same currency.
- If the refund is made to an account in Mexican pesos (MXN), the refund will be processed using the exchange rate in effect on the day of the refund transaction. This may result in a foreign exchange difference (gain or loss) compared to the amount reflected in the student’s Account Statement at the time the original payment was made.
Note: It is recommended to take this condition into account before requesting a refund.

Refunds based on the payment method

Payments made by bank card: A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
Payments made through bank slip, OXXO, or SPEI: A refund is processed via bank transfer.

Refund requirements

Tuition Payment

If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

Have a credit balance (negative sign) in your account statement.
Official identification of the beneficiary (INE or passport for foreigners).
Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

Have a credit balance (negative sign) in your account statement.
Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

Devoluciones

Políticas y requisitos para tramitar reembolsos

Políticas de reembolsos

Solo se podrán realizar solicitudes de reembolso relacionadas con saldos a favor que se encuentren indicados en el estado de cuenta. Importante considerar, que existen conceptos con sus propios lineamientos de reembolsos tales como: Certificados de Inversión Educativa TEC (IETEC) y Reserva de lugar.
No se podrán realizar solicitudes de reembolso si existen adeudos vencidos.
El plazo máximo para solicitar un reembolso es de dos años a partir de la finalización del último periodo académico del estudiante. En caso de no solicitarlo dentro de este plazo, el saldo no podrá ser reembolsado y se destinará a un fondo de becas.
Los alumnos admitidos que decidan no ingresar al Tecnológico de Monterrey podrán solicitar el reembolso de la Reserva de lugar dentro de los 15 días posteriores al pago. Si el pago de reserva de lugar se realiza dentro de los 15 días previos a la fecha de inicio de clases del semestre al que se solicita la admisión, el reembolso se podrá solicitar hasta un día hábil anterior a esta fecha.

En caso de no solicitarlo dentro de este tiempo, el saldo no podrá ser reembolsado y será destinado a un fondo de becas.

En caso de baja parcial de materias o total del periodo, el importe de los seguros y/o coberturas no será reembolsable.
Política de Reembolsos en Moneda Extranjera: En caso de que un alumno solicite un reembolso de un pago realizado en moneda extranjera, se aplicará lo siguiente:
- Si la devolución se realiza a una cuenta en la misma moneda en la que se efectuó el pago (USD/EUR), el reembolso se efectuará al tipo de cambio vigente al día de la operación de reembolso y será pagado en dicha divisa.
- Si la devolución se realiza a una cuenta en pesos mexicanos (MXN), el reembolso se efectuará al tipo de cambio vigente al día de la operación de reembolso. Esto podría generar una diferencia cambiaria(utilidad o pérdida) respecto al monto reflejado en su Estado de Cuenta al momento de realizar el pago original.
Nota: Se recomienda considerar esta condición antes de solicitar el reembolso.

Reembolsos de acuerdo con la forma de pago

Payments made by bank card: A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
Payments made through bank slip, OXXO, or SPEI: A refund is processed via bank transfer.

Requisitos para el reembolso

Tuition Payment

If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

Have a credit balance (negative sign) in your account statement.
Official identification of the beneficiary (INE or passport for foreigners).
Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

Have a credit balance (negative sign) in your account statement.
Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

IFE International Advisory Board

The International Advisory Board (IAB) of the Institute for the Future of Education is a high-level body that supports the Institute’s strategic direction setting and global positioning. Its members bring deep expertise in education, innovation, skills development, and public policy and serve as trusted advisors who provide critical feedback, challenge assumptions, and help identify bold opportunities for impact. The Board also acts as a bridge to international networks, unlocking new partnerships, funding sources, and platforms for collaboration.

IFE Flagship Projects

The IFE Flagship Projects are strategic institutional initiatives that have been shaped and refined with input from the International Advisory Board. They embody the Institute’s commitment to systemic educational transformation through innovation, collaboration, and global engagement.

Executive Program for Higher Education Leaders (in collaboration with the University of Pennsylvania)

This initiative, developed in partnership with the University of Pennsylvania, aims to empower university leaders in Latin America with the essential tools, mindsets, and networks to lead institutional transformation. The program features in-person and virtual modules focused on innovation, sustainability, and leadership. Its goal is to develop higher education institutions that are prepared for the future across the region.

IFE AI Nexus

A collaborative research and innovation hub focused on artificial intelligence and learning analytics in education. It enables large-scale pilots, joint research, policy guidance, and training to help institutions integrate AI into teaching and learning in a responsible and effective way—leveraging the infrastructure of IFE and Tecnológico de Monterrey.

Skills Hub

Skills Hub is a platform designed to close the skills gap between education and the labor market. It supports governments, industries, and universities with skills forecasting, short-cycle program design, and policy development. The initiative combines data, research, and partnerships to foster inclusive upskilling and reskilling ecosystems across Latin America.

FAIR Learning Model - El Camino

A hybrid learning model that combines AI-powered tutoring via WhatsApp with human mentorship to support vulnerable segments of the population. Initially piloted in Monterrey, it has demonstrated strong engagement and learning outcomes. The IAB identified El Camino’s potential for massive scalability as a low-cost, high-impact solution to advance educational equity.

Global South EdTech Network

This initiative aims to identify, adapt, and scale educational technology solutions for Latin America and developing economies. It builds a collaborative network to address shared challenges through research, open innovation, and a validation marketplace. The project amplifies Global South voices and fosters sustainable, evidence-based EdTech innovation.

IFE International Advisory Board Members

Michael J. L. Fung

President IFE International Advisory Board Executive Director Institute for the Future of Education

Tecnológico de Monterrey

Courtney Brown

Vice President of Strategy

Lumina Foundation

Raúl Valdés-Cotera

Chief Program Coordinator

UNESCOInstitute for Lifelong Learning

Horacio Arredondo

Dean School of Business & EGADE Business School

Tecnológico de Monterrey

Matt Sigelman

President

Burning Glass Institute

Paul LeBlanc

Co-Founder

Matter and Space

Douglas Lynch

Senior Fellow

USC Rossier School of Education

Maia Sharpley

Managing Partner

Odonata Ventures

Michelle Weise

Co-Founder

Rise & Design

Juan Pablo Murra

Rector

Tecnológico de Monterrey

Feniosky Peña-Mora

Vice President of Research

Tecnológico de Monterrey

José Escamilla

Secretary IFE International Advisory Board Associate Director Institute for the Future of Education

Tecnológico de Monterrey

Follow us - IFE:

Institute for the Future of Education

Back to IFE