Refunds

Policies and requirements for refunds processing

Policies for refunds

Refund requests can only be made for credit balances indicated on the account statement. It is important to note that there are specific guidelines for refunds related to certain items, such as: TEC Educational Investment Certificates (IETEC) and Reservation Fees.
Refund requests will not be accepted if there are any overdue balances.
The maximum period to request a refund is two years from the end of the student's last academic term. If the request is not made within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
Admitted students who decide not to enroll at Tecnológico de Monterrey may request a refund of the Reservation Fee within 15 days following the payment. If the reservation payment is made within 15 days prior to the start date of the semester for which admission is requested, the refund can be requested up to one business day before this date.

If the refund is not requested within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.

In the case of partial withdrawal from courses or total withdrawal from the semester, the amount for insurance and/or coverage will not be refundable.
Foreign Currency Refund Policy: In the event that a student requests a refund for a payment made in foreign currency, the following will apply:
- If the refund is made to an account in the same currency in which the payment was originally made (USD/EUR), the refund will be processed using the exchange rate in effect on the day of the refund transaction and will be paid in that same currency.
- If the refund is made to an account in Mexican pesos (MXN), the refund will be processed using the exchange rate in effect on the day of the refund transaction. This may result in a foreign exchange difference (gain or loss) compared to the amount reflected in the student’s Account Statement at the time the original payment was made.
Note: It is recommended to take this condition into account before requesting a refund.

Refunds based on the payment method

Payments made by bank card: A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
Payments made through bank slip, OXXO, or SPEI: A refund is processed via bank transfer.

Refund requirements

Tuition Payment

If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

Have a credit balance (negative sign) in your account statement.
Official identification of the beneficiary (INE or passport for foreigners).
Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

Have a credit balance (negative sign) in your account statement.
Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

Devoluciones

Políticas y requisitos para tramitar reembolsos

Políticas de reembolsos

Solo se podrán realizar solicitudes de reembolso relacionadas con saldos a favor que se encuentren indicados en el estado de cuenta. Importante considerar, que existen conceptos con sus propios lineamientos de reembolsos tales como: Certificados de Inversión Educativa TEC (IETEC) y Reserva de lugar.
No se podrán realizar solicitudes de reembolso si existen adeudos vencidos.
El plazo máximo para solicitar un reembolso es de dos años a partir de la finalización del último periodo académico del estudiante. En caso de no solicitarlo dentro de este plazo, el saldo no podrá ser reembolsado y se destinará a un fondo de becas.
Los alumnos admitidos que decidan no ingresar al Tecnológico de Monterrey podrán solicitar el reembolso de la Reserva de lugar dentro de los 15 días posteriores al pago. Si el pago de reserva de lugar se realiza dentro de los 15 días previos a la fecha de inicio de clases del semestre al que se solicita la admisión, el reembolso se podrá solicitar hasta un día hábil anterior a esta fecha.

En caso de no solicitarlo dentro de este tiempo, el saldo no podrá ser reembolsado y será destinado a un fondo de becas.

En caso de baja parcial de materias o total del periodo, el importe de los seguros y/o coberturas no será reembolsable.
Política de Reembolsos en Moneda Extranjera: En caso de que un alumno solicite un reembolso de un pago realizado en moneda extranjera, se aplicará lo siguiente:
- Si la devolución se realiza a una cuenta en la misma moneda en la que se efectuó el pago (USD/EUR), el reembolso se efectuará al tipo de cambio vigente al día de la operación de reembolso y será pagado en dicha divisa.
- Si la devolución se realiza a una cuenta en pesos mexicanos (MXN), el reembolso se efectuará al tipo de cambio vigente al día de la operación de reembolso. Esto podría generar una diferencia cambiaria(utilidad o pérdida) respecto al monto reflejado en su Estado de Cuenta al momento de realizar el pago original.
Nota: Se recomienda considerar esta condición antes de solicitar el reembolso.

Reembolsos de acuerdo con la forma de pago

Payments made by bank card: A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
Payments made through bank slip, OXXO, or SPEI: A refund is processed via bank transfer.

Requisitos para el reembolso

Tuition Payment

If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

Have a credit balance (negative sign) in your account statement.
Official identification of the beneficiary (INE or passport for foreigners).
Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

Have a credit balance (negative sign) in your account statement.
Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

Refunds

Policies and requirements for refunds processing

Policies for refunds

Refund requests can only be made for credit balances indicated on the account statement. It is important to note that there are specific guidelines for refunds related to certain items, such as: TEC Educational Investment Certificates (IETEC) and Reservation Fees.
Refund requests will not be accepted if there are any overdue balances.
The maximum period to request a refund is two years from the end of the student's last academic term. If the request is not made within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
Admitted students who decide not to enroll at Tecnológico de Monterrey may request a refund of the Reservation Fee within 15 days following the payment. If the reservation payment is made within 15 days prior to the start date of the semester for which admission is requested, the refund can be requested up to one business day before this date.

If the refund is not requested within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.

In the case of partial withdrawal from courses or total withdrawal from the semester, the amount for insurance and/or coverage will not be refundable.
Foreign Currency Refund Policy: In the event that a student requests a refund for a payment made in foreign currency, the following will apply:
- If the refund is made to an account in the same currency in which the payment was originally made (USD/EUR), the refund will be processed using the exchange rate in effect on the day of the refund transaction and will be paid in that same currency.
- If the refund is made to an account in Mexican pesos (MXN), the refund will be processed using the exchange rate in effect on the day of the refund transaction. This may result in a foreign exchange difference (gain or loss) compared to the amount reflected in the student’s Account Statement at the time the original payment was made.
Note: It is recommended to take this condition into account before requesting a refund.

Refunds based on the payment method

Payments made by bank card: A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
Payments made through bank slip, OXXO, or SPEI: A refund is processed via bank transfer.

Refund requirements

Tuition Payment

If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

Have a credit balance (negative sign) in your account statement.
Official identification of the beneficiary (INE or passport for foreigners).
Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

Have a credit balance (negative sign) in your account statement.
Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

Devoluciones

Políticas y requisitos para tramitar reembolsos

Políticas de reembolsos

Solo se podrán realizar solicitudes de reembolso relacionadas con saldos a favor que se encuentren indicados en el estado de cuenta. Importante considerar, que existen conceptos con sus propios lineamientos de reembolsos tales como: Certificados de Inversión Educativa TEC (IETEC) y Reserva de lugar.
No se podrán realizar solicitudes de reembolso si existen adeudos vencidos.
El plazo máximo para solicitar un reembolso es de dos años a partir de la finalización del último periodo académico del estudiante. En caso de no solicitarlo dentro de este plazo, el saldo no podrá ser reembolsado y se destinará a un fondo de becas.
Los alumnos admitidos que decidan no ingresar al Tecnológico de Monterrey podrán solicitar el reembolso de la Reserva de lugar dentro de los 15 días posteriores al pago. Si el pago de reserva de lugar se realiza dentro de los 15 días previos a la fecha de inicio de clases del semestre al que se solicita la admisión, el reembolso se podrá solicitar hasta un día hábil anterior a esta fecha.

En caso de no solicitarlo dentro de este tiempo, el saldo no podrá ser reembolsado y será destinado a un fondo de becas.

En caso de baja parcial de materias o total del periodo, el importe de los seguros y/o coberturas no será reembolsable.
Política de Reembolsos en Moneda Extranjera: En caso de que un alumno solicite un reembolso de un pago realizado en moneda extranjera, se aplicará lo siguiente:
- Si la devolución se realiza a una cuenta en la misma moneda en la que se efectuó el pago (USD/EUR), el reembolso se efectuará al tipo de cambio vigente al día de la operación de reembolso y será pagado en dicha divisa.
- Si la devolución se realiza a una cuenta en pesos mexicanos (MXN), el reembolso se efectuará al tipo de cambio vigente al día de la operación de reembolso. Esto podría generar una diferencia cambiaria(utilidad o pérdida) respecto al monto reflejado en su Estado de Cuenta al momento de realizar el pago original.
Nota: Se recomienda considerar esta condición antes de solicitar el reembolso.

Reembolsos de acuerdo con la forma de pago

Payments made by bank card: A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.
Payments made through bank slip, OXXO, or SPEI: A refund is processed via bank transfer.

Requisitos para el reembolso

Tuition Payment

If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

Have a credit balance (negative sign) in your account statement.
Official identification of the beneficiary (INE or passport for foreigners).
Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

Have a credit balance (negative sign) in your account statement.
Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

Juan Ignacio Sánchez - Faculty

Juan Ignacio Sánchez

Distinguished Visiting Professor in Organizational Behavior and Human Capital

Business School and EGADE Business School

Expertise

Organizational behavior
Organizational culture
Human capital management

Overview

Dr. Juan Ignacio Sánchez is professor and Knight-Ridder Byron Harless Eminent Scholar in the Department of Global Leadership and Management (GLaM) at the Florida International University. Earlier in his academic career at the same institution, he served as the founding chair of the GLaM department and faculty director of the Master of Science in Human Resource Management, where he designed and launched the master’s program, which is now ranked #2 by HR.com and has over 1,000 alumni, including the chief people officers of several Fortune 500 companies.

He has taught topics including organizational behavior, organizational design, staffing organizations, performance and talent management, HR effectiveness, and applied psychology training, among others.

Juan Ignacio Sánchez was vice president at Large of the Greater Miami Society for HRM (GMSHRM, now HR Miami) and was also elected Fellow of the American Psychological Association and of the Society for Industrial and Organizational Psychology. He is currently serving on his fifth U.S. National Academy of Sciences panel. For the Federal Government of the United States, he was a panelist in the development of a competency model for infant and toddler caregivers for the U.S. Department of Health and Human Services (20 17). From 2011 to 2013, he was a Special Government Employee for the Occupational Information Development Advisory Panel (OIDAP), at the Social Security Administration, GSA 14.

Juan Ignacio Sánchez joined Tecnológico de Monterrey as Distinguished Professor in Organizational Behavior and Human Capital for the Business School and EGADE Business School.

Education and Training

Ph.D., Industrial/Organizational Psychology, University of South Florida
M.Sc., Industrial/Organizational Psychology, University of South Florida
Bachelor's degree, Psychology, Universidad Complutense de Madrid

Publications

Sanchez, J. I., Bonache, J., Paz-Aparicio, C., & Oberty, C. Z. (2022). Combining interpretivism and positivism in international business research: The example of the expatriate role. Journal of World Business, 101419.
Sanchez, J. I. (2022). Who Opposes “Oposiciones”? A job-analytic approach to job-related public employee selection. Basque Journal of People and Public Organizations [Pertsonak eta Antolakunde Publikoak Kudeatzeko Euskal Aldizkaria= Revista Vasca de Gestión de Personas y Organizaciones Públicas], 22, 8-21.
Wated, G., & Sanchez, J.I. (2021). Political Populism-to-Work Spillover in Latin America: Implications for Human Resources Management. In J. Trullen & J. Bonache (Eds.), Talent Management in Latin America. Pressing Issues and Best Practices, pp. 8-28. New York, NY: Routledge, Taylor & Francis Group. ISBN: 978-0-367-81990-3, ISBN: 978-1-032-04676-1.
Campion, M.C., Schepker, D.J., Campion, M.A., Sanchez, J.I. (2020). Competency modeling: A theoretical and empirical examination of the strategy dissemination process. Human Resources Management, 59(3), 291-306.
Spector, P., & Sanchez, J. (2018). Getting the Global Band Together: Best Practices in Organizing and Managing International Research Teams. In K. Shockley, W. Shen, & R. Johnson (Eds.), The Cambridge Handbook of the Global Work–Family Interface (Cambridge Handbooks in Psychology, pp. 230-246). Cambridge: Cambridge University Press. doi:10.1017/9781108235556.012
Sanchez, J. I., & Lazrak, Y. (2017). The micro-foundations of global innovation: Disrupting the balance between centripetal and centrifugal forces. In S. Kundu, & S. Munjal (Eds.), Human Capital and Innovation: Examining the Role of Globalisation, pp. 73-90. Basignstoke, UK: Palgrave McMillan.
Paustian-Underdahl, S. C., Fainshmidt, S., Sanchez, J. I., Misati, E., Zhao, Y., & Zhang, H. (2017). The Role of Economic Development and Perceived Growth Opportunities in Employee Reactions to M&As: A Study of the Merger Syndrome Across 29 Countries. Group & Organization Management, 42(2), 163-194.
Tian, Q., & Sanchez, J. I. (2017). Does paternalistic leadership promote innovative behavior? The interaction between authoritarianism and benevolence. Journal of Applied Social Psychology, 47(5), 235-246.

More publications

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Juan Ignacio Sánchez - Faculty

Juan Ignacio Sánchez

Profesor Visitante Distinguido en Comportamiento Organizacional y Capital Humano

Escuela de Negocios y EGADE Business School

Expertise

Comportamiento organizacional
Cultura organizacional
Gestión del capital humano

Overview

Juan Ignacio Sánchez joined Tecnológico de Monterrey as Distinguished Professor in Organizational Behavior and Human Capital for the Business School and EGADE Business School.

Education and Training

Ph.D., Industrial/Organizational Psychology, University of South Florida
M.Sc., Industrial/Organizational Psychology, University of South Florida
Bachelor's degree, Psychology, Universidad Complutense de Madrid

Publications

Sanchez, J. I., Bonache, J., Paz-Aparicio, C., & Oberty, C. Z. (2022). Combining interpretivism and positivism in international business research: The example of the expatriate role. Journal of World Business, 101419.
Sanchez, J. I. (2022). Who Opposes “Oposiciones”? A job-analytic approach to job-related public employee selection. Basque Journal of People and Public Organizations [Pertsonak eta Antolakunde Publikoak Kudeatzeko Euskal Aldizkaria= Revista Vasca de Gestión de Personas y Organizaciones Públicas], 22, 8-21.
Wated, G., & Sanchez, J.I. (2021). Political Populism-to-Work Spillover in Latin America: Implications for Human Resources Management. In J. Trullen & J. Bonache (Eds.), Talent Management in Latin America. Pressing Issues and Best Practices, pp. 8-28. New York, NY: Routledge, Taylor & Francis Group. ISBN: 978-0-367-81990-3, ISBN: 978-1-032-04676-1.
Campion, M.C., Schepker, D.J., Campion, M.A., Sanchez, J.I. (2020). Competency modeling: A theoretical and empirical examination of the strategy dissemination process. Human Resources Management, 59(3), 291-306.
Spector, P., & Sanchez, J. (2018). Getting the Global Band Together: Best Practices in Organizing and Managing International Research Teams. In K. Shockley, W. Shen, & R. Johnson (Eds.), The Cambridge Handbook of the Global Work–Family Interface (Cambridge Handbooks in Psychology, pp. 230-246). Cambridge: Cambridge University Press. doi:10.1017/9781108235556.012
Sanchez, J. I., & Lazrak, Y. (2017). The micro-foundations of global innovation: Disrupting the balance between centripetal and centrifugal forces. In S. Kundu, & S. Munjal (Eds.), Human Capital and Innovation: Examining the Role of Globalisation, pp. 73-90. Basignstoke, UK: Palgrave McMillan.
Paustian-Underdahl, S. C., Fainshmidt, S., Sanchez, J. I., Misati, E., Zhao, Y., & Zhang, H. (2017). The Role of Economic Development and Perceived Growth Opportunities in Employee Reactions to M&As: A Study of the Merger Syndrome Across 29 Countries. Group & Organization Management, 42(2), 163-194.
Tian, Q., & Sanchez, J. I. (2017). Does paternalistic leadership promote innovative behavior? The interaction between authoritarianism and benevolence. Journal of Applied Social Psychology, 47(5), 235-246.

More publications

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IFE International Advisory Board

The International Advisory Board (IAB) of the Institute for the Future of Education is a high-level body that supports the Institute’s strategic direction setting and global positioning. Its members bring deep expertise in education, innovation, skills development, and public policy and serve as trusted advisors who provide critical feedback, challenge assumptions, and help identify bold opportunities for impact. The Board also acts as a bridge to international networks, unlocking new partnerships, funding sources, and platforms for collaboration.

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