Payments made by bank card

A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.

Payments made through bank slip, OXXO, or SPEI

A refund is processed via bank transfer.

Tuition Payment

• If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

• Have a credit balance (negative sign) in your account statement.
• Official identification of the beneficiary (INE or passport for foreigners).
• Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
• Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

• Have a credit balance (negative sign) in your account statement.
• Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
• Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

Payments made by bank card

A refund is processed by returning the amount to the same bank card if the payment date is within 60 days. If the payment exceeds this period, a bank transfer will be issued.

Payments made through bank slip, OXXO, or SPEI

A refund is processed via bank transfer.

Tuition Payment

• If the refund is requested by someone other than the designated payer of tuition, authorization must be obtained from the person responsible for the tuition payment.

Refund at a National Bank

• Have a credit balance (negative sign) in your account statement.
• Official identification of the beneficiary (INE or passport for foreigners).
• Header of the checking account statement (showing CLABE, address, RFC, and no account movements).
• Authorization document signed by the tuition payment responsible party (only for high school and undergraduate students).

Refund at an International Bank

• Have a credit balance (negative sign) in your account statement.
• Header of the checking account statement (provide ABBA, SWIFT, or IBAN, and the name of the intermediary bank if required).
• Authorization document signed by the person responsible for tuition payment (only for high school and undergraduate students).

As we navigate the evolving landscape of work, it is imperative to envision a transformative future for education that caters to academic achievement, skills mastery, and the preparation of graduates for the labor market. This necessitates a paradigm shift characterized by nonlinearity and high flexibility, ensuring education remains responsive, relevant, and effective in meeting the changing needs of industries and society. 

To realize these objectives, an open and collaborative approach is needed to cultivate a FAIR education framework, embodying principles of being Fit for Purpose, Adaptive, Inclusive, and Relevant. 
 

Fit for Purpose

Design pedagogical, neurocognitive, and technological approaches that lead to effective learning.

Adaptive

Create flexible and convenient learning modes with multiple progression pathways.

Inclusive

Bring quality education opportunities to all, including underserved communities.

Relevant

Anticipate and respond to the dynamic changing needs of industries and society.

To achieve these objectives, several challenges need to be tackled, including, but not limited to: 

1. Quality. Elevate learning outcomes by transforming teaching & learning to be engaging and motivating.
2. Relevance. Skills development to support worker job mobility and companies’ business transformation.
3. Access. Scale up quality higher education and lifelong learning opportunities for all segments of the population.
4. Inclusion. Make education affordable to different learner segments.
5. Efficiency. Design effective competency-based learning systems to increase educational quality and efficiency.

To address the five great challenges in education, the Institute for the Future of Education establishes a platform to generate interdisciplinary research, promote entrepreneurship, provide educational innovation services, disseminate knowledge, and connect with our stakeholders to have a greater impact.

As we navigate the evolving landscape of work, it is imperative to envision a transformative future for education that caters to academic achievement, skills mastery, and the preparation of graduates for the labor market. This necessitates a paradigm shift characterized by nonlinearity and high flexibility, ensuring education remains responsive, relevant, and effective in meeting the changing needs of industries and society. 

To realize these objectives, an open and collaborative approach is needed to cultivate a FAIR education framework, embodying principles of being Fit for Purpose, Adaptive, Inclusive, and Relevant. 
 

Fit for Purpose

Design pedagogical, neurocognitive, and technological approaches that lead to effective learning.

Adaptive

Create flexible and convenient learning modes with multiple progression pathways.

Inclusive

Bring quality education opportunities to all, including underserved communities.

Relevant

Anticipate and respond to the dynamic changing needs of industries and society.

To achieve these objectives, several challenges need to be tackled, including, but not limited to: 

1. Quality. Elevate learning outcomes by transforming teaching & learning to be engaging and motivating.
2. Relevance. Skills development to support worker job mobility and companies’ business transformation.
3. Access. Scale up quality higher education and lifelong learning opportunities for all segments of the population.
4. Inclusion. Make education affordable to different learner segments.
5. Efficiency. Design effective competency-based learning systems to increase educational quality and efficiency.

To address the five great challenges in education, the Institute for the Future of Education establishes a platform to generate interdisciplinary research, promote entrepreneurship, provide educational innovation services, disseminate knowledge, and connect with our stakeholders to have a greater impact.

"In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail".

Identity and address of the Controller

The Controller of the personal information you provide is the Instituto Tecnológico y de Estudios Superiores de Monterrey (hereinafter “ITESM”), domiciled at the address Av. Eugenio Garza Sada Sur No. 2501, Colonia Tecnológico, Monterrey, Nuevo León, México, C.P. 64700.

Personal data and personal sensitive data processed by ITESM

In order to comply with the purposes of processing indicated in this Privacy Notice, it is necessary for ITESM to process the following categories of personal data:

• Identification data, including your personal image, which may be recorded through photographs and/or institutional videos, as well as your voice;
• Contact data;
• Employment data;

Likewise, we inform you that, in order to comply with the purposes stated in this Notice, ITESM will not collect or process sensitive personal data.

Primary purposes

ITESM will process your personal data for the following primary purposes:

• To attend, register and follow up on the request(s) you make for the use of our services.
• To evaluate, improve, administer, procure and provide all services we offer (including the design and development of new services) and to perform all activities necessary to do so.
• To keep you informed of the products and services available to you, as well as those that we consider relevant for you.
• To validate the accuracy and quality of the information provided by you.
• To manage your participation in the activities in which you register or enroll.
• Send you communications, notifications and personal notices through different channels and technological communication mechanisms that ITESM considers pertinent in order to inform you of relevant information about the status of your participation in the activities you have registered or enrolled in or any matter that may be of interest to you; as well as to know your opinion regarding the attention you have received and the services we offer.
• To manage electronic access to ITESM's systems and technological infrastructure.
• To manage physical access to the ITESM facilities, as well as for space reservations.
• To identify you when the events or activities in which you participate, either in person or online, are transmitted live (streaming) through social networks, digital tools and platforms that allow it, including those that allow its conservation and subsequent reproduction online.
• To prepare reports for internal control.
• To investigate, prevent or take action regarding illegal activities, fraud, or potentially threats to the safety of any person, violations of the terms and conditions of participation in the Program or the Mobile Application, or as otherwise required by law.
• To comply with the obligations set forth in the applicable regulations.

We inform you that the refusal to process your data for the above-mentioned primary purposes would imply the impossibility to comply with the legal relationship with you and allow, as appropriate, your participation in the applicable activities or events.

Secondary purposes

If you consent, we will use your personal data for the following secondary purposes:

• To send financial campaigns, advertising and marketing communications, and commercial prospecting of products and services of our own and/or from third parties, through various media channels, both physical and electronic.
• To use and disclosed your personal image (whether photo, video, etc.) in the preparation of informational and promotional material.
• For the application of surveys and evaluations to improve the quality of the products and services we offer.
• To invite you to meetings, events, forums and associations organized by ITESM.

If you do not want ITESM to process your personal data for any of the purposes described in this section, please send an email to datospersonales@itesm.mx. You may change your option at any time, following the procedure, requirements and deadlines for the exercise of your ARCO Rights and/or revocation of consent on our website: https://tec.mx/es/derechos-arco-yo-revocacion-del-consentimiento.

It is important that you keep in mind that, in case of granting your consent, it will remain valid even when the legal relationship between you and ITESM has ended, which means that ITESM may continue to process your personal data necessary to fulfill these secondary purposes.

Data Transfers

Based on the provisions of article 37 of the LFPDPPP, ITESM may transfer your personal data without requiring your consent in the following cases:

• To controlling companies, subsidiaries or affiliates under common control of the responsible party (ITESM), or to a parent company or any company of the same group of the Controller party that operates under the same internal processes and policies;
• Competent authorities in the cases foreseen by the applicable regulations, in the event that we receive a mandatory requirement.
• When it is necessary for the maintenance or fulfillment of the legal relationship between you and ITESM, such as the case of individuals or legal entities, national or international, with which we have entered into binding legal agreements.

ARCO rights and/or revocation of consent

You or your legal representative can exercise any of your rights of access, rectification, cancellation or opposition (hereinafter “ARCO rights”), and revoke your consent for the processing of your personal data by sending an email and following the procedures, requirements and deadlines for the exercise of your ARCO rights and/or revocation of consent of our website https://tec.mx/en/arco-rights-andor-revocation-consent.

It is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that due to some legal obligation we were required to continue processing your personal data.

Limitation and / or Disclosure of your Personal Data

You may limit the use or disclosure of your personal data in events or activities that are carried out through digital tools and platforms, by not activating the camera, not using your personal image in the account with which you connect and/or not registering with your profile (it will depend on the platform used to carry out the event or activity).

In e-mail communications, by subscribing to the unsubscribe list, when it is available in the communication itself.

In all other cases, you may limit the use or disclosure of your personal information by email us your request to: datospersonales@itesm.mx.

The requirements for proving your identity, as well as the procedure for dealing with your request, will be governed by the same criteria indicated on our website: https://tec.mx/es/derechos-arco-yo-revocacion-del-consentimiento. If applicable, you will be registered on ITESM's own exclusion list.

Use of Cookies

ITESM uses several technologies to improve the efficiency of the Platform including your experience when navigating the site. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that can be used later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience.

We remind you that you can deactivate, disable or adjust the use of cookies and other technologies by following the procedures of the internet browser you use.

• Select the "settings" or tools option, according to your browser.
• Select the option to disable cookies.
• This process will not only disable cookies from our Platform, but from your entire browser.

The personal data that can be obtained through the use of these technologies are as follows: Identifiers, user names and passwords for a session; region in which you are; type of browser; type of operating system; date and time of the start and end of a session; web pages visited; searches carried out and advertising reviewed. These technologies may be disabled by following the procedures of the internet browser you are using.

ITESM Personal Data Department

It is important to inform you that ITESM has a Personal Data Department which, as part of its functions, is responsible to attend any questions you may have regarding the use of your information. Likewise, the Personal Data Department will follow up on any complaint or claim you may have related to the treatment of your personal information.

You may contact the ITESM Personal Data Department by sending an e-mail to the following address: datospersonales@itesm.mx.

INAI

If deemed necessary, we inform you that you have the right to go before the Instituto Nacional de Transparencia Acceso a la Información y Protección de Datos Personales (INAI) to assert any disagreement related to the processing of your personal data by ITESM.

Changes to this Privacy Notice

ITESM reserves the right, in its sole discretion, to change, modify, add or remove portions of this Privacy Notice at any time. Derived from legislative developments, internal policies or new requirements for the provision or offering of our services, this Privacy Notice will be subject to modification or update. In such case, ITESM will publish such modifications on the site and will indicate the date of the last version of the notice. We recommend you periodically check this page to see if any changes to the present notice have occurred.

Last update: June 7, 2023

"In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail".

Identity and address of the Controller

The Controller of the personal information you provide is the Instituto Tecnológico y de Estudios Superiores de Monterrey (hereinafter “ITESM”), domiciled at the address Av. Eugenio Garza Sada Sur No. 2501, Colonia Tecnológico, Monterrey, Nuevo León, México, C.P. 64700.

Personal data and personal sensitive data processed by ITESM

In order to comply with the purposes of processing indicated in this Privacy Notice, it is necessary for ITESM to process the following categories of personal data:

• Identification data, including your personal image, which may be recorded through photographs and/or institutional videos, as well as your voice;
• Contact data;
• Employment data;

Likewise, we inform you that, in order to comply with the purposes stated in this Notice, ITESM will not collect or process sensitive personal data.

Primary purposes

ITESM will process your personal data for the following primary purposes:

• To attend, register and follow up on the request(s) you make for the use of our services.
• To evaluate, improve, administer, procure and provide all services we offer (including the design and development of new services) and to perform all activities necessary to do so.
• To keep you informed of the products and services available to you, as well as those that we consider relevant for you.
• To validate the accuracy and quality of the information provided by you.
• To manage your participation in the activities in which you register or enroll.
• Send you communications, notifications and personal notices through different channels and technological communication mechanisms that ITESM considers pertinent in order to inform you of relevant information about the status of your participation in the activities you have registered or enrolled in or any matter that may be of interest to you; as well as to know your opinion regarding the attention you have received and the services we offer.
• To manage electronic access to ITESM's systems and technological infrastructure.
• To manage physical access to the ITESM facilities, as well as for space reservations.
• To identify you when the events or activities in which you participate, either in person or online, are transmitted live (streaming) through social networks, digital tools and platforms that allow it, including those that allow its conservation and subsequent reproduction online.
• To prepare reports for internal control.
• To investigate, prevent or take action regarding illegal activities, fraud, or potentially threats to the safety of any person, violations of the terms and conditions of participation in the Program or the Mobile Application, or as otherwise required by law.
• To comply with the obligations set forth in the applicable regulations.

We inform you that the refusal to process your data for the above-mentioned primary purposes would imply the impossibility to comply with the legal relationship with you and allow, as appropriate, your participation in the applicable activities or events.

Secondary purposes

If you consent, we will use your personal data for the following secondary purposes:

• To send financial campaigns, advertising and marketing communications, and commercial prospecting of products and services of our own and/or from third parties, through various media channels, both physical and electronic.
• To use and disclosed your personal image (whether photo, video, etc.) in the preparation of informational and promotional material.
• For the application of surveys and evaluations to improve the quality of the products and services we offer.
• To invite you to meetings, events, forums and associations organized by ITESM.

If you do not want ITESM to process your personal data for any of the purposes described in this section, please send an email to datospersonales@itesm.mx. You may change your option at any time, following the procedure, requirements and deadlines for the exercise of your ARCO Rights and/or revocation of consent on our website: https://tec.mx/es/derechos-arco-yo-revocacion-del-consentimiento.

It is important that you keep in mind that, in case of granting your consent, it will remain valid even when the legal relationship between you and ITESM has ended, which means that ITESM may continue to process your personal data necessary to fulfill these secondary purposes.

Data Transfers

Based on the provisions of article 37 of the LFPDPPP, ITESM may transfer your personal data without requiring your consent in the following cases:

• To controlling companies, subsidiaries or affiliates under common control of the responsible party (ITESM), or to a parent company or any company of the same group of the Controller party that operates under the same internal processes and policies;
• Competent authorities in the cases foreseen by the applicable regulations, in the event that we receive a mandatory requirement.
• When it is necessary for the maintenance or fulfillment of the legal relationship between you and ITESM, such as the case of individuals or legal entities, national or international, with which we have entered into binding legal agreements.

ARCO rights and/or revocation of consent

You or your legal representative can exercise any of your rights of access, rectification, cancellation or opposition (hereinafter “ARCO rights”), and revoke your consent for the processing of your personal data by sending an email and following the procedures, requirements and deadlines for the exercise of your ARCO rights and/or revocation of consent of our website https://tec.mx/en/arco-rights-andor-revocation-consent.

It is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that due to some legal obligation we were required to continue processing your personal data.

Limitation and / or Disclosure of your Personal Data

You may limit the use or disclosure of your personal data in events or activities that are carried out through digital tools and platforms, by not activating the camera, not using your personal image in the account with which you connect and/or not registering with your profile (it will depend on the platform used to carry out the event or activity).

In e-mail communications, by subscribing to the unsubscribe list, when it is available in the communication itself.

In all other cases, you may limit the use or disclosure of your personal information by email us your request to: datospersonales@itesm.mx.

The requirements for proving your identity, as well as the procedure for dealing with your request, will be governed by the same criteria indicated on our website: https://tec.mx/es/derechos-arco-yo-revocacion-del-consentimiento. If applicable, you will be registered on ITESM's own exclusion list.

Use of Cookies

ITESM uses several technologies to improve the efficiency of the Platform including your experience when navigating the site. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that can be used later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience.

We remind you that you can deactivate, disable or adjust the use of cookies and other technologies by following the procedures of the internet browser you use.

• Select the "settings" or tools option, according to your browser.
• Select the option to disable cookies.
• This process will not only disable cookies from our Platform, but from your entire browser.

The personal data that can be obtained through the use of these technologies are as follows: Identifiers, user names and passwords for a session; region in which you are; type of browser; type of operating system; date and time of the start and end of a session; web pages visited; searches carried out and advertising reviewed. These technologies may be disabled by following the procedures of the internet browser you are using.

ITESM Personal Data Department

It is important to inform you that ITESM has a Personal Data Department which, as part of its functions, is responsible to attend any questions you may have regarding the use of your information. Likewise, the Personal Data Department will follow up on any complaint or claim you may have related to the treatment of your personal information.

You may contact the ITESM Personal Data Department by sending an e-mail to the following address: datospersonales@itesm.mx.

INAI

If deemed necessary, we inform you that you have the right to go before the Instituto Nacional de Transparencia Acceso a la Información y Protección de Datos Personales (INAI) to assert any disagreement related to the processing of your personal data by ITESM.

Changes to this Privacy Notice

ITESM reserves the right, in its sole discretion, to change, modify, add or remove portions of this Privacy Notice at any time. Derived from legislative developments, internal policies or new requirements for the provision or offering of our services, this Privacy Notice will be subject to modification or update. In such case, ITESM will publish such modifications on the site and will indicate the date of the last version of the notice. We recommend you periodically check this page to see if any changes to the present notice have occurred.

Last update: June 7, 2023