Privacy Notice for contact centers
"In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail".
Identity and address of the responsible entity
The entity responsible for the personal information you provide is Instituto Tecnológico y de Estudios Superiores de Monterrey (hereinafter “ITESM”), operating at the address Av. Eugenio Garza Sada Sur No. 2501, Colonia Tecnológico, Monterrey, Nuevo León, Mexico, C.P. 64849.
Personal data and sensitive personal data processed by ITESM
In order to deal with your request, ITESM will gather and process personal identification data, personal contact data and personal academic data.
We should also like to inform you that ITESM will gather and process the personal identification data, personal contact data and personal academic data of your family members and/or third parties with whom you have a relationship as required to fulfill the primary and necessary purposes of the legal relationship established with you. Therefore, by providing the necessary personal data related to your family members and/or third parties, you are acknowledging that you have their consent for ITESM to process such personal data in order to fulfill the primary and necessary purposes indicated herein.
ITESM can process your personal data to fulfill the following primary and necessary purpose(s):
- To verify your identity.
- To identify and register you as a user on our service and follow-up platform.
- To deal with, process and follow up on your service and information requests, comments and suggestions.
We should also like to inform you that you cannot request ITESM to cease from processing your data for the aforementioned primary and necessary purposes, since such processing is necessary to fulfill the obligations derived from the relationship between you and ITESM.
In addition, ITESM will use your personal information for the following purposes that are not necessary for the requested service, but will enable us to offer you the best possible attention:
- For possible subsequent contact.
- To send you promotional information on extracurricular courses, diploma courses, seminars, symposiums and workshops, and events.
- To administer surveys and evaluations to improve the quality of the products and services we offer.
- To send you publicity and communications for marketing, telemarketing or financial campaign purposes.
If you wish to restrict or suppress the processing of your personal data for any or all of the additional purposes, please contact us immediately by email at the following address email@example.com, indicating in the body of the message your full name, your relationship with the Institute and which piece of information you do not want us to process and for which secondary purpose. Refusal to permit the use of your personal information for additional purposes will not constitute a reason to deny you the services requested or to terminate the relationship established with us.
In order to fulfill the aforementioned necessary purposes or any others required by law or the competent authorities, ITESM will transfer the necessary data only in the cases provided by law and for which consent is not required.
ARCO rights and/or revocation of consent
You or your legal representative can exercise any of your rights of access, rectification, cancellation or opposition (hereinafter “ARCO rights”), and revoke your consent for the processing of your personal data by following the procedures, requirements and deadlines for the exercise of your ARCO rights and/or revocation of consent as indicated on our website https://tec.mx/en/arco-rights-andor-revocation-consent.
Limitation and/or Disclosure of your Data
You can limit the use or disclosure of your personal data by sending a request by email to firstname.lastname@example.org, indicating in the body of the message your full name, your relationship with the Institute and which piece of information you do not want us to disclose. If your request is valid, you will be added to ITESM’s exclusion.
Changes to this Privacy Notice
Last update: 08/05/2017