Refunds
Policies for refunds
- Refund requests can only be made for credit balances indicated on the account statement. It is important to note that there are specific guidelines for refunds related to certain items, such as: TEC Educational Investment Certificates (IETEC) and Reservation Fees.
- Refund requests will not be accepted if there are any overdue balances.
- The maximum period to request a refund is two years from the end of the student's last academic term. If the request is not made within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
- Admitted students who decide not to enroll at Tecnológico de Monterrey may request a refund of the Reservation Fee within 15 days following the payment. If the reservation payment is made within 15 days prior to the start date of the semester for which admission is requested, the refund can be requested up to one business day before this date.
If the refund is not requested within this period, the balance will no longer be eligible for a refund and will be allocated to a scholarship fund.
- In the case of partial withdrawal from courses or total withdrawal from the semester, the amount for insurance and/or coverage will not be refundable.
Foreign Currency Refund Policy: In the event that a student requests a refund for a payment made in foreign currency, the following will apply:
- If the refund is made to an account in the same currency in which the payment was originally made (USD/EUR), the refund will be processed using the exchange rate in effect on the day of the refund transaction and will be paid in that same currency.
- If the refund is made to an account in Mexican pesos (MXN), the refund will be processed using the exchange rate in effect on the day of the refund transaction. This may result in a foreign exchange difference (gain or loss) compared to the amount reflected in the student’s Account Statement at the time the original payment was made.
Note: It is recommended to take this condition into account before requesting a refund.
Refunds based on the payment method
- Pagos con tarjeta bancaria
Se realiza reembolso haciendo devolución a la misma tarjeta bancaria cuando la fecha de pago tiene una antigüedad menor o igual a 60 días. Si el pago excede ese tiempo se realiza transferencia bancaria.
- Pagos a través de ficha bancaria, OXXO o SPEI (efectivo)
Se realiza reembolso por medio de transferencia bancaria.
Refund requirements
- Pago de Colegiatura
- Cuando el reembolso sea solicitado por el padre y/o madre de familia y no sea quien se tiene identificado como responsable del pago de colegiatura, se deberá solicitar la autorización del responsable del pago de colegiatura.
- Reembolso en Banco Nacional
- Contar con saldo a favor (signo negativo) en tu estado de cuenta
- Identificación Oficial del beneficiario (INE o pasaporte en caso de ser extranjero)
- Cabecera del estado de cuenta de cheques (donde se muestre la CLABE, domicilio, RFC y sin movimientos de la cuenta)
- Documento de autorización firmado por el responsable del pago de colegiatura (únicamente alumnos de preparatoria y profesional)
- Reembolso en Banco Internacional
- Contar con saldo a favor (signo negativo) en tu estado de cuenta
- Cabecera del estado de cuenta de cheques (proporcionar ABBA, SWIFT, o IBAN, y nombre del banco intermediario en caso de requerirse)
- Documento de autorización firmado por el responsable del pago de colegiatura (únicamente alumnos de preparatoria y profesional)
