How can we help you?
¿Necesitas información sobre nuestros servicios, procesos o cualquier otra consulta relacionada con tu experiencia en el Tecnológico de Monterrey? Estamos contigo para atenderte, por ello te ofrecemos diferentes medios para responder a cada una de tus solicitudes.
TECbot
If you're already a member of the Tec community, you can access mitec and contact TECservices' virtual advisor. You can download certificates, check account statements, obtain insurance policies, and enjoy many other services there.
Available 24 hours a day, 365 days a year.
Our immediate attention channel provides a quick and easy way to help you.
Our virtual advisor is available 24 hours a day, 365 days a year to assist you. If you need personalized assistance, our advisors are available from Monday to Friday, from 8 am to 6 pm.
+52 811 625 5123 (only text messages)
Send us an email > with your information and questions, and we will respond to you as soon as possible.
Call us
Our dedicated customer service advisors are here to support you.
They are available from Monday to Friday, 8 a.m. to 6 p.m. at +52 81 83 58 2000. Feel free to call us for any assistance you may need.
In-person assistance
Find our customer service locations on your campus. Business hours at physical locations may vary depending on the campus.
TECservices is your dedicated team at Tecnológico de Monterrey, committed to providing you with the best care and expert services. We strive to make every process and service work efficiently with the support of our leaders in each area. Rest assured, we are ready to handle any particularity that comes your way.
At TECservices, we strive to provide you with the best possible experience. Our pillars are trust, empathy, and understanding so you always feel heard and supported. Furthermore, we guarantee precise, prompt, and timely responses to address your questions or problems efficiently. We want access to our services to be easy and fast, so we have highly trained and dedicated staff. Your satisfaction is our priority!
TECservices es el equipo especializado en brindarte la mejor atención y servicios expertos en el Tecnológico de Monterrey. Nos dedicamos a hacer que cada proceso y servicio funcione de manera eficiente. Con el respaldo de nuestros líderes en cada área, estamos listos para resolver cualquier particularidad que se te presente.
En TECservices, nos esforzamos por brindarte la mejor experiencia posible. Nuestros pilares son la confianza, la empatía y la comprensión, para que te sientas escuchado y apoyado en todo momento. Además, te garantizamos respuestas claras, ágiles y oportunas para resolver tus dudas o problemas de forma eficiente. Queremos que el acceso a nuestros servicios sea fácil y rápido, y para ello contamos con un personal altamente capacitado y comprometido. ¡Tu satisfacción es nuestra prioridad!
Certificates, transcripts, international programs, scholarship reports, and administrative support.
New Admission, Re-Admission, Access Activation, Digital ID.
Administrative Registration, Appointment Scheduling, Course Load Management, Overload Requests.
Tuition Payments, Billing, Refunds, Account Statement Inquiries, Student Insurance, Market TEC requests.
Platforms and tools, Software, Instalation or configuration, Digital Key, Network.
y mucho más...
